✉
Text or Email Requests
Reach eligible customers using the communication method that fits your process.
Customer feedback • Review requests
Turn Customer Experiences Into Useful Feedback
The Smart Reception Review Filter helps businesses request honest reviews consistently, collect private feedback and keep customer follow-up organized.
A consistent review process
Make Customer Feedback Easier to Manage
Create a repeatable process for requesting reviews, hearing customer concerns and monitoring the system without manually following up every time.
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Public Review Link
Provide a clear link where customers can choose to share an honest public review.
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Private Feedback
Give customers another way to share details directly with the business.
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Follow-Up Reminder
Send a reminder when a customer has not responded to the first request.
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Contact Organization
Keep customer information and request activity easier to track.
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Monthly Monitoring
Receive routine checks that help keep the system functioning properly.
Simple monthly service
Review Filter
A structured system for requesting honest customer feedback and making follow-up more consistent.
Review Filter System
$99/month
Text and email usage limits apply.
- Review requests by text or email
- Direct public review link
- Private feedback option
- Automated follow-up reminder
- Contact-list organization
- Monthly system monitoring
How it works
A Clear Feedback Process
The Review Filter supports a consistent process without requiring you to manually send every request.
1
Add the Customer
An eligible customer is added to the review-request process.
2
Send the Request
The customer receives a text or email requesting honest feedback.
3
Customer Responds
They can use the provided public review link or share feedback directly.
4
Follow Up
A reminder may be sent if the initial request receives no response.
Trust comes first
Honest Reviews, Responsible Requests
Strong reputations are built through genuine customer experiences—not by purchasing reviews, offering incentives or suppressing criticism.
- Request feedback from real customers
- Do not pay or reward customers for reviews
- Do not selectively request only positive reviews
- Use private feedback to improve customer service
Local support • flexible reach
Supporting Mid-Ohio Valley Businesses
Smart Reception is based in Vienna, West Virginia, and provides review-request systems locally and remotely.
Vienna, WV
Parkersburg, WV
Marietta, OH
Mid-Ohio Valley
